Questions, bugs, and billing
Email anshul.jainsm@gmail.com and a real person will reply, usually within a couple of days. There is no form to fill in and no ticket number to keep.
This is the support page for Kidzy Learn, listed on the App Store as "Kidzy: ABC Phonics & Tracing". It helps to say which iPhone or iPad you are using, which activity the problem happens in, and whether the app has been bought or is still on the free plays. Nothing about your child is needed to help you.
Alphabet and Numbers are free forever, with no trial and no purchase. The other seven activities, phonics, tracing, spelling, colors, shapes, quizzes and puzzles, come with a 3 day free trial that begins only when the grown-up gate is passed on one of them. When the trial has finished, each of those seven still gives one free play every day, counted separately for each activity and reset with the new day. One purchase unlocks all of them for good.
No, and no. Kidzy Learn Premium is a single one-time purchase. Nothing renews, nothing is billed again, and there is no subscription in your Apple Account to find or cancel. The 3 day trial is not a subscription trial either: no payment details are taken to start it and it does not turn into a charge when it ends. It simply goes back to one free play a day per activity.
That happens on a new device, or after reinstalling. Open the unlock screen and tap Restore Purchase, signed in with the same Apple Account you bought with. Apple confirms the purchase and the unlock comes back at no further cost. If it still does not appear, email us and say which Apple Account region you are in.
All purchases go through Apple, so refunds are requested from Apple at reportaproblem.apple.com. We never see your payment details and cannot issue a refund ourselves, but do email us as well if something went wrong, so it can be fixed.
They should not be able to. Every path to a purchase, and every link that opens a web page, sits behind a math question meant for a grown-up. If a purchase happened anyway, ask Apple for a refund at the link above, and turn off in-app purchases for the device in Apple's Screen Time settings.
It is the grown-up gate. It stands in front of buying, restoring, starting the trial, opening the unlock screen, the support, privacy and terms links at the foot of it, sharing a progress card, and renaming or deleting a child's profile.
A few things sit outside it on purpose, because they spend nothing and reveal nothing: switching between children, printing a tracing worksheet, the reminder explainer described further down, and the shortcut that opens the iOS Settings app if notifications were declined. The gate is a sensible barrier rather than a security system, so pair it with Apple's Screen Time controls if you have an older child who enjoys a challenge.
After three wrong answers in a row it pauses for about half a minute, then lets you try again with a new question. That pause is deliberate, and closing and reopening the app does not skip it.
Yes, up to four. Each child keeps their own progress, streak and badges, and switching between them takes a tap on their avatar, with no gate, so a child can pick their own animal. Renaming or deleting a profile does need the gate. Note that the daily free plays belong to the device rather than to each child, so switching profiles does not hand out extra ones.
The last screen of the introduction asks for a first name, and the "Let's Go" button stays dimmed and does nothing until there is something in the box. Adding a second, third or fourth child asks for a name too. A nickname or a first initial works perfectly well, and is what we would suggest.
To change a name later, open the profile switcher and choose rename, which asks the grown-up gate first. The rename box will not save a blank name: the green tick stays greyed out until you type something, so a name can be replaced rather than cleared.
If you would rather no name were saved at all, use the Skip button in the top corner of the introduction, on any screen before the last one. That finishes setup without asking for a name. The home screen then greets your child with a wave, and the weekly progress card says "your little learner".
There are three: 2 to 3, 4 to 5, and 6 to 7. Choose the one that matches how your child plays today rather than their exact age, and move them to a different level if the activities feel too easy or too hard. The level belongs to each child's profile, so siblings are unaffected.
On purpose, and children love it. The name joins the list of words to spell when it is exactly three, four or five letters long, matching the word lengths of the Easy, Medium and Hard rounds. Names of any other length are left out. Most words have a recording built into the app; anything without one, including a name, is read out by the iPhone's own speech feature. Nothing is sent anywhere to do it. If you would rather it did not appear, rename the profile (behind the grown-up gate) to a nickname of a different length. A blank name cannot be saved.
There is a Daily reminder switch on the progress screen. Turning it on there asks the grown-up gate first, and nothing is scheduled until iOS notification permission has been granted; turning it off is a single tap and cancels the reminder straight away.
A short explainer can also appear on the home screen once a streak has started, offering "Turn On Reminders" or "Maybe Later". That one is not behind the gate: all it can do is ask iOS for notification permission, which you are free to decline, and it cannot spend money or send anything. If a child taps it and you would rather not have reminders, decline the iOS alert, or turn the switch off on the progress screen afterwards.
Either way there is only ever one reminder, shown by your own iPhone at 5 in the afternoon, with wording that never changes. You can also switch notifications off for Kidzy Learn entirely in the iOS Settings app.
Kidzy Learn is set up to keep playing even when the ring switch is on silent, so start with the volume buttons while the app is open on screen. If headphones or a Bluetooth speaker are connected, the sound is going there instead. All the audio is built into the app, so it works with no connection.
No. Every activity works offline, including in Airplane Mode. A connection is needed only for the App Store side of things, which Apple handles: showing the current price, buying and restoring. The app has no server of its own to talk to.
No ads, none at all, and nothing is collected. There is no account, no server of ours, no analytics, no crash reporting and no tracking of any kind, and the app sends nothing about your child anywhere. The name, avatar, age level and progress stay on your device. The Privacy Policy sets this out in detail.
On the device, and nowhere else. That means deleting Kidzy Learn removes every profile, streak, badge and score, and there is no copy on a server for us to restore, because there is no server. Your purchase is a different matter: Apple keeps that, so after reinstalling you can tap Restore Purchase and get the unlock back, though the progress will have gone.
A grown-up can delete a child's profile from the profile switcher, after the gate, and deleting the app removes everything Kidzy Learn stored on the device. There is nothing for you to request from us and nothing for us to erase, since we never received any of it.
Yes, from the progress screen. It opens the normal iOS print sheet, and you can send it to a printer or save it as a PDF. The worksheet is a plain practice page: no name, no avatar and no scores on it, so it is safe to hand around a classroom. The six letters are picked from the ones your child has not opened yet, but the page itself says nothing about that.
Please write. Kidzy Learn is made by one person and parent suggestions genuinely shape it: anshul.jainsm@gmail.com
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