Sift

Support

We read every message.

Email anshul.jainsm@gmail.com — usually answered within a couple of days.

Frequently asked

Where do my scans go?

Onto your iPhone, and nowhere else. Sift has no servers and makes no network calls. That means nobody — including us — can see your documents.

How does Sift name my documents?

When you scan a page, Sift reads the text on it using on-device recognition, then works out the most title-worthy line, who the document is from, what kind of document it is, and what date it carries. It fills the title in for you before you save — so you tap Save instead of typing a name. Every part of it is editable if it guesses wrong.

The title it picked is wrong. Why?

Automatic titling reads whatever the camera could see. Faint printing, unusual layouts, handwriting, and glare all make it harder. Tap the title on the save screen and type your own — and a cleaner, flatter, better-lit capture usually fixes the next one.

How do I find a document from my Home Screen?

Swipe down on your Home Screen to open Spotlight and type a word that appears inside the document — not just its title. Sift adds the recognized text of every scan to iOS's on-device search index, so searching "lease" finds the lease. Tapping the result opens it in Sift.

Can I scan with Siri or a Shortcut?

Yes — say "Scan with Sift", or add Sift's scan action to a Shortcut, your Action Button, or Control Center.

Is my document text really searchable in the exported PDF?

Yes. Sift writes the recognized text into the PDF as an invisible layer behind the page image, so you can select and search the text in Preview, Acrobat, or Files — not just look at a picture of it.

What is free, and what do I pay for?

Scanning, unlimited pages, text recognition, automatic titling and filing, search, Spotlight, and PDF export are free forever — no limits, no watermark. Sift Pro adds sync & backup, expiry reminders, batch tools, text export, and password-protected PDFs. See Terms for plan and billing details.

How do I cancel a subscription?

In Settings › your name › Subscriptions on your device, or tap Manage Subscription inside Sift's Settings. Cancel at least 24 hours before the period ends. Deleting the app does not cancel it. Refunds are handled by Apple at reportaproblem.apple.com.

I bought Pro but it's not showing.

Open Settings inside Sift and tap Restore Purchases, making sure you're signed in with the same Apple Account you bought with. If it still doesn't appear, email us.

I got a new iPhone. Where are my documents?

Because Sift keeps everything on-device, your documents move with an encrypted iPhone backup or a device-to-device transfer. If you set the new phone up as new, documents that existed only in Sift on the old phone won't be there. Export anything important as a PDF before switching.

Can I lock Sift behind Face ID?

Yes — iOS does this for any app, system-wide: long-press the Sift icon on your Home Screen and choose Require Face ID (iOS 18 or later). That locks the app and hides its preview in the app switcher, with no extra setting inside Sift.

Does Sift track me?

No. Sift links no analytics, advertising, or tracking SDKs at all — which is why you'll never see a tracking permission prompt from it.

Still stuck?

Email anshul.jainsm@gmail.com with your iOS version and what you were doing. Bug reports and feature requests are both welcome.


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